Title: Supervisor - Operations & Logistics
Description:
Job Information
Job Title: | Supervisor - Operations & Logistics | Reporting to | Manager - E-Commerce |
Department | E-Commerce | Section | Marketing |
Grade | 10 | Job ID | 30001207 |
Job Summary
Supervisor - Operations & Logistics are responsible for controlling and overseeing all administrative andlogistics operations, people and ventures.
Duties & Responsibilities
- Streamline operati ons and lead process improvement initi ati ves. This includes shipment receiving,storing, picking, packing, releasing, pre-delivery inspecti on, returns inspecti on and logging
- Supervise and opti mize the working relati onship with our suppliers, 3PL fulfi lment partner /couriers, and the Customer Success team
- Acts as main POC with logisti cs partners, maintaining strong relati onships while driving businessresults, Billing and payments
- Monitor and Resolve any delays in delivery lead ti me
- Eliminate, opti mize or automate existi ng manual day-to-day operati on tasks
- Provide daily, weekly, and monthly reporti ng on operati onal effi ciencies, fi nance and sales,forecasti ng based on data analysis
- Handle MOC Complaints for Ecommerce Depts
- Handle Customer Complaints for Ecommerce Depts
- Coordinate with all stakeholders for any tasks related to operati ons and logisti cs
Communication Channel
Internal Communication:
- Saudi Ceramics Corporate Divisions Heads.
- Saudi Ceramics Business Units Heads.
External Communication:
- Vendor.
Education
Bachelor’s degree is Marketing, E commerce, Business or relevant filed
Requirements
- Proven work experience as a logistics Manager with a minimum 5 years’ experience in Logistics
- Business acumen and strategic thinking.
- Hands on experience within the logistics industry and administration functions.
- Leadership skills and ability to manage staff.
- Strong decision making and problem-solving skills.
- Excellent communication skills.
- Good teamworking skills
Competencies
Advisory & Consulting
Business Process Management
Business Reasoning
Conflict Management
Crisis Management & Resolution
Decision Making
Impact and Influence
Influencing Outcomes
Loyalty & Dedication
Product Development
Prototyping Development
Work Ethics and Values
Key Performance Indicators
- Adherence to Saudi Ceramics Marketing strategies, policies, and procedures.
- % Of achievement Marketing objectives within the set budget.