Title:  Supervisor - Operations & Logistics

Job Information

Job Summary

Supervisor - Operations & Logistics are responsible for controlling and overseeing all administrative andlogistics operations, people and ventures.

Duties & Responsibilities

• Streamline operati ons and lead process improvement initi ati ves. This includes shipment receiving,storing, picking, packing, releasing, pre-delivery inspecti on, returns inspecti on and logging
• Supervise and opti mize the working relati onship with our suppliers, 3PL fulfi lment partner /couriers, and the Customer Success team
• Acts as main POC with logisti cs partners, maintaining strong relati onships while driving businessresults, Billing and payments
• Monitor and Resolve any delays in delivery lead ti me
• Eliminate, opti mize or automate existi ng manual day-to-day operati on tasks
• Provide daily, weekly, and monthly reporti ng on operati onal effi ciencies, fi nance and sales,forecasti ng based on data analysis
• Handle MOC Complaints for Ecommerce Depts
• Handle Customer Complaints for Ecommerce Depts
• Coordinate with all stakeholders for any tasks related to operati ons and logisti cs

Communication Channel

Internal Communication:

• Saudi Ceramics Corporate Divisions Heads.
• Saudi Ceramics Business Units Heads.

External Communication:

• Vendor.

Education

Requirements

• Proven work experience as a logistics Manager with a minimum 5 years’ experience in Logistics
• Business acumen and strategic thinking.
• Hands on experience within the logistics industry and administration functions.
• Leadership skills and ability to manage staff.
• Strong decision making and problem-solving skills.
• Excellent communication skills.
• Good teamworking skills

Competencies

Key Performance Indicators

1. Adherence to Saudi Ceramics Marketing strategies, policies, and procedures.
2. % Of achievement Marketing objectives within the set budget.