Title:  Agent - Call Center

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Job Purpose

To provide exceptional customer service by handling inbound and outbound calls, resolving customer inquiries, and ensuring customer satisfaction.

Job Responsibilities

• Customer Interaction: Handle inbound and outbound calls professionally and efficiently.
• Issue Resolution: Resolve customer complaints and issues promptly and accurately.
• Information Provision: Provide accurate information about products and services to customers.
• Data Entry: Accurately enter and update customer information in the database.
• Follow-up: Conduct follow-up calls to ensure customer issues are resolved and satisfaction is achieved.
• Sales Support: Assist in upselling and cross-selling products and services when appropriate.
• Team Collaboration: Work collaboratively with team members to achieve common goals.

Education

Experience

• Minimum one year of experience in call center.

Language

• Ability to speak in Arabic and English.

Skills

• Communication skills
• Multitasking
• Customer service
• Attention to detail
• Adaptability
• Teamwork
• Organizational skills

Competencies